Frequently Asked Questions

Orders/Purchases

How do I make my purchase online?

To place an order via the electronic ordering platform, please enter your individually created username and password. Then select the item(s), size and quantity you wish, and add them to the shopping basket. Once the "Add to Cart" selection has been made, you may continue shopping or proceed to the checkout. Once the item selection is complete, you may click on the "Cart" option to view the complete order and, if it is correct, select the "Proceed to Checkout" option. If there are any unwanted items, you may remove them at this point. Once the purchase has been confirmed, payment and delivery details will be requested.

 

How do I pay for my order?

We provide several 100% secure payment options, and your details will not be registered on any database. You may pay by credit or debit card (Visa and MasterCard), PayPal or cash on delivery( COD payment is only valid in Peninsular Spain).

1.- If the payment is made by credit card, the amount shall be deducted once the order has been dispatched.

2.- If the payment is made by debit card, the amount shall be automatically charged at the time of purchase.

3.- If the payment is made through PayPal, you may pay the amount with the credit card you registered in your account, by direct debit or with a PayPal balance. This way, you only have to enter your email address and password. If you do not have a PayPal account, you may use it as a payment gateway.

4.-If the payment is made by cash on delivery, you must accept the order according to the instructions indicated at the time of purchase. Please remember that until you accept the purchase, your order is not confirmed and, therefore, the selected items are not reserved.

What is more, within 3 working days your order shall be removed from our systems .

Payment by cash on delivery shall incur an additional cost of €3.00.

*This payment method is only valid for Spain (peninsula and Balearic Islands).

*Deliveries are not made to Canarias, Ceuta, Melilla,Madeira or the Azores

How do I check the status of the order?

By entering the "Orders" section on the website. You will receive an email when the status of your order changes.

What happens when I make a purchase?

When you complete the payment of your order, you will receive a confirmation email to say that we have received the order. We will also contact you if we need more information for delivery or if there is any incident with your order.

 

How do I use my discount code?

  To apply a discount on your purchase using a promotional code, just follow these simple steps: select and add the items you want to buy to your basket and click "Proceed to Checkout". On the next page, you will see the order summary and a box where you can enter your discount code.

What advantages do I get for signing up to the website?

Once you sign up, you won't have to fill out your delivery details again each time you make a purchase. You will also have access to a selection of exclusive models only available on our website.

 

DELIVERIES

What are the delivery costs?

We will send your order free of charge to any address provided in Spain (peninsula and Balearic Islands) and Portugal (peninsula). Deliveries are not made to Canary Islands, Ceuta, Melilla, Madeira or the Azores. Likewise, there are no costs for exchanges sent from Spain (peninsula and Balearic Islands) and Portugal (peninsula). The cost of returns made from Spain (peninsula and Balearic Islands) and Portugal (peninsula) is 3,00 euros.

Shipping to Europe

In general, packages are shipped within 4-8 working days after receipt of payment and a link is provided to track your order online.

Shipping costs are FREE for all orders over 150 € sent to the rest of Europe.

Shipping costs for orders below 150€ are:

  • 8,00€ - Germany, Austria, Belgium, Denmark, France (except Corsica), Netherlands, Italy, Luxembourg, Poland, United Kingdom, Czech Republic an Switzerland.
  • 18,00€ - Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Romania and Sweden.

 


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